COVID -19 IMPORTANT INFORMATION
COVID 19 INFORMATION - UPDATED 12/04/21
AS OF MONDAY 12TH APRIL, WE ARE BACK OPEN TO THE PUBLIC...
Heaton Mersey premises
As of Monday 12th April, the public is allowed back into Capes Dunn.
Please report to reception on arrival and, before entering the building, use hand sanitiser provided.
We will be resuming our regular auction viewing times & room bidding. This will be by appointment only.
Please ring the office or email if you wish to view the sales or be in the room when the auctions are live. Please book early to avoid disappointment as we have a maximum capacity on all of our salerooms.
We are operating a one-way system around the building. Please continue to wear masks, socially distance and use the hand sanitiser stations provided.
The Lytham office is now back open to the public.
From 12th April 2021 we will be continuing to use the pre-booking system for the collection of won lots.
Please phone the office to arrange a convenient date and time, 0161 432 1911 or email on firstname.lastname@example.org.
Goods will be handed over on a no-contact basis in the car park to the rear of the building – if the lot is large and/or heavy, ensure you have adequate help with you for loading into your vehicle.
Also, there will be no packaging available so make sure you bring your own materials.
On arrival in the car park, please first come to the front office, if you haven't been advised otherwise.
These restrictions are relevant to couriers, ensure that you advise your chosen agent of our procedures.
We encourage ALL invoices to be settled prior to arrival to minimise contact with staff but we will be able to process your payments in saleroom as of the 12th April.
Invoices can be settled via bank transfer or over the telephone with a UK registered debit card for transactions up to £500.
Our valuation days will be resumed. The first one on Thursday 22nd April, 11am-4pm.
These will be on a strict appointment booking system and timed slots (please note a maximum of 8 items per slot).
If you turn up to the office without an appointment you will be turned away.
To book please ring the office on 0161 432 1911 or email email@example.com
Inheritance tax and auction valuations
Our valuer will continue to visit properties, following the government guidelines.
Please note, however, that if any member of the household is displaying symptoms, or has been told to isolate, please inform us immediately and we will re-arrange the appointment for a later date.
Our transport team are still able to visit properties following strict guidelines for home removals only.
To keep contact to a minimum, please pack as much as possible in advance – noting the item numbers on each box.
Again, if any member of the household is displaying symptoms, or has been told to isolate, please inform us immediately and we will re-arrange the appointment for a later date.
PLEASE MAKE AN APPOINTMENT BY
RINGING THE OFFICE ON 0161 432 1911
EMAIL AT firstname.lastname@example.org
WE ARE OPERATING STRICT SOCIAL DISTANCING PROTOCOLS-THE SAFETY OF OUR STAFF AND CUSTOMERS IS OUR NUMBER ONE PRIORITY.